Terms and Conditions
Sparkle and Scrub Cleaners Terms and Conditions
Last updated: Friday December 26th 2025.
Please read these Terms and Conditions (“Agreement”) carefully before booking or using services provided by Sparkle and Scrub Cleaners (“Company,” “we,” “us,” or “our”). By booking a service, using our website, or engaging our cleaning services, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.
1. Services Provided
Sparkle and Scrub Cleaners provides residential and commercial cleaning services, including but not limited to recurring cleaning, deep cleaning, move-in/move-out cleaning, and post-construction cleaning (“Services”).
Only services specifically agreed upon at the time of booking are included. Any additional services requested on-site must be approved and may result in additional charges.
2. Booking & Confirmation
Bookings are considered confirmed once acknowledged by Sparkle and Scrub Cleaners through email, phone, or online booking confirmation. Clients are responsible for providing accurate contact details and access instructions.
3. Pricing Notice & Estimates
All prices quoted by Sparkle and Scrub Cleaners are estimates only and are based on homes that maintain a standard level of cleanliness. If, upon arrival, the condition of the residence is determined to be significantly below average, including but not limited to excessive buildup, heavy clutter, excessive pet hair, or unsanitary conditions, additional charges may apply.
Any pricing adjustments will always be communicated and approved by the Client prior to commencing work. Sparkle and Scrub Cleaners reserves the right to decline service if revised pricing is not accepted.
4. Pricing Estimates & Walkthrough Adjustments
Estimated cleaning times are provided during phone or online consultations based on experience servicing similar-sized homes. Once cleaners conduct an on-site walkthrough, they may provide a more accurate estimate of time and cost. Any changes will be communicated to the Client before proceeding.
All time and pricing estimates are provided in good faith and should be treated as estimates only, not guarantees.
5. Payment Terms
Payment is due upon completion of service unless otherwise agreed in writing.
Accepted payment methods include credit card, e-transfer, or other methods communicated at the time of booking. Failure to submit payment may result in suspension of future services.
6. Cancellation & Rescheduling Policy
Sparkle and Scrub Cleaners requires a minimum of 24 hours’ notice to cancel or reschedule a cleaning appointment.
If a cancellation or rescheduling occurs with less than 24 hours’ notice, a $45 cancellation fee per cleaner scheduled will be charged to the payment method on file.
This policy ensures our cleaners are fairly compensated for reserved time slots that cannot be filled on short notice, while still offering flexibility to our valued clients.
7. Late Arrival & Access Policy
Cleaner billing time begins at the scheduled and agreed-upon start time.
It is the Client’s responsibility to ensure:
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They are present at the residence on time, or
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Proper access is provided (keys, lockbox, access codes, concierge instructions, etc.)
If cleaners are delayed due to lack of access or client lateness, billing time will still begin as scheduled to ensure fair compensation for the cleaners’ reserved time.
8. Client Responsibilities
Clients must ensure the residence is safe, accessible, and free from hazards that could pose a risk to cleaners. Pets must be secured, and aggressive animals must not be present during cleaning.
Failure to meet these responsibilities may result in cancellation of services with applicable fees.
9. Cleaner Safety & Working Conditions
Cleaner safety is a top priority. If a cleaner encounters unsafe working conditions, including but not limited to hazardous materials, biohazards, lack of proper safety equipment, aggressive pets or individuals, or any environment deemed dangerous, the cleaner has the right to immediately cease work and notify Sparkle and Scrub Cleaners.
In such cases, services may be cancelled or rescheduled at the Company’s discretion, and applicable charges may still apply.
10. Supplies & Equipment
Unless otherwise specified, Sparkle and Scrub Cleaners provides all necessary cleaning supplies and equipment.
If a Client requests the use of their own cleaning products, those products must be clearly labeled and safe for use. Sparkle and Scrub Cleaners is not responsible for damage caused by client-provided products.
11. Liability & Damage Claims
While reasonable care is taken during all cleanings, Sparkle and Scrub Cleaners is not responsible for:
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Pre-existing damage
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Normal wear and tear
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Items not disclosed as fragile, valuable, or delicate
Any damage claims must be reported within 48 hours of service completion. At our discretion, we may repair, replace, or offer a reasonable remedy for verified damage caused directly by our negligence.
12. Photography Consent
The Client acknowledges and agrees that cleaners may take before-and-after photographs of the residence for purposes including training, quality assurance, internal documentation, and marketing.
Photographs will never include personal identifiers, faces, or sensitive personal items and will be used respectfully and in accordance with privacy standards.
Clients who do not consent to photography must notify Sparkle and Scrub Cleaners in writing prior to the scheduled service.
13. Modifications to Terms
Sparkle and Scrub Cleaners reserves the right to modify these Terms & Conditions at any time. Updated terms will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.
14. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of the Province of Ontario, Canada.
15. Contact Information
If you have any questions regarding these Terms & Conditions, please contact:
Sparkle and Scrub Cleaners
🌐 https://www.sparkleandscrubcleaners.com
📧 info@sparkleandscrubcleaners.com
📞 (289) 806-1410